Insights & stories
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“Happy with us? Leave a review.” Where does that go wrong?
Suppose you set up an automatic message after every job. It asks whether the customer was happy. People who choose yes get a Google…
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Your Google business name is not a list of everything you do.
You open Google Maps, search for your own service and spot a competitor with a business name that reads like an advert. It includes…
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Your business is on Google. But would you choose it?
A fresh look at your Google profile through the eyes of a customer: what is clear, what is missing, and where an enquiry can…
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Hello world!
Welcome to WordPress. This is your first post. Edit or delete it, then start writing!
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A discount for a Google review? Keep the two separate.
A happy customer has just paid and tells you they will be back. It feels like a good moment to offer something: leave a…
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You set up your Google profile. What happens next?
A realistic routine for keeping your Google profile in step with your business, understanding the numbers and deciding when to delegate.